We ship both within the UK and worldwide. Delivery is not included in the price. This must be selected at checkout.
* As listed on all of our products on this website, we do keep a limited stock of some items but otherwise all of our hats & scarves are knit to order. For this reason, we aim to complete and ship orders within a maximum of 10 working days (within UK) This is usually only applicable during very busy periods or if there is a delay in materials from our suppliers. 80% of all orders are normally completed well within that time frame. The main objective for setting this is to allow the workshop to operate normally from a manufacturing perspective and clarify expectations for customers prior to purchase.
For carrier service promises, please see below:
* We use Royal Mail Tracked & Signed for all UK deliveries (1-2 working days) ++
* We also use Royal Mail Tracked & Signed for everywhere else outside of the UK. Please see local information for any import tax charges and also allow additional delivery time for potential customs checks.
Both of these options provide insurance and additional security that your order will arrive safely. We can also provide a tracking reference on request, please do not hesitate to ask.
Please note we are unable to instruct Royal Mail to leave your parcel with a neighbour/in a safe/specific/different place.
If you are unavailable at time of delivery, Royal Mail will leave a calling card for you to rearrange delivery online for another suitable date, or collect from your local sorting office.
For deliveries outside the UK, please check for similar process with your local mail delivery provider.
++ please note the 1-2 working days quoted above is the Royal Mail promise of service and applies only from date of postage. We cannot be held responsible for any delays within their network and should they occur - will assist where possible to ensure you package arrives safely.